Shipping

• International shipping is handled by International Express Mail Service from USA,about 1 week time for delivery normally.

• All orders will be insured for the full purchase amount, and can be tracked on the EMS website.

• All international shipments are shipped via EMS express mail only, and we do not use regular Air Mail for international orders. That is why you can enjoy free shipping and great discount offering here in Boots.uggsdream,inc.Save more money now enjoying real brand new quality.

• All the products will be mailed inside another box.

• Your oder will be recorded here in our cart mall,and when your fund is sent to us,your order will be arranged in 12 hours.We will collect and package your order within 48 hours after checking right your fund.When the product delivery takes place, you will receive a notification by your member e-mail which notify you that your products have been shipped out ,And 48 hours later ,the tracking number that you have received will be trackable on Express Mail Service Official site:http://www.ems.com.cn/qcgzOutQueryAction.do?reqCode=gotoSearchE, you will find the possibility to look-up an order, so that you can see exactly. Please contact us via email if you need further tracking assistance.If you did not receive your 10-digit tracking number within 3 days after placing your order, your e-mail server may have seen it as spam. In this case, please contact us for assistance in orders' tracking.

Return policy

• We are committed to your complete satisfaction .You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
• If returning items for a refund: all returned items are subject to a US $30 restocking fee. Shipping and handling charges are non-refundable.
• We do not cover the shipping cost of returns or exchanges (unless the incorrect items sent), you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.

Exchanges

• We will accept exchanges for a different size or color within 30 days of the original order dispatch date. Please contact us with your order ID and one of our team members will help you. If you would like to exchange items to a different style, you would have to return your items for a refund* (as Return policy) and place a new order for the style you prefer.
• You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.
• We do not cover the shipping cost of exchanges (unless the incorrect items sent), you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.
  

Order Cancellation

• Cancellation of an order before the order has been dispatched, will incur cancellation fee, which is US $15. We process all orders as quickly as possible, so we are not always able to cancel an order after it is placed. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.